Privacy Policy

Our Privacy Policy

We will only use personal data that we collect in line with all applicable laws, including the General Data Protection Regulation (GDPR) and we are committed to protecting your privacy. The purpose of this statement is to explain what personal information we collect and how we may use it.

Who we are

The Separated Child Foundation is a registered charity (number 1120669). Our Registered address is 84 Cromwell Road, London SW19 8NA.

What data do we collect about you?

Dependent on how you have contacted or supported The Separated Child Foundation and how you have (or have not) opted in to hear from us, we may collect some or all of the following data:

1. your name
2. contact address(es)
3. telephone number(s)
4. email address(es)
5. records of your communications with us
6. donation and gift aid information
7. Information you may provide onto our website or payment platform such as reason for donating
10. Any other information you choose to share with us such as your relationship to other or the name of your employer.

When you use our website, we use tools like Google Analytics to collect information such as your IP address, the browser you use (e.g. Internet Explorer, Google Chrome etc.), domain names, the time of day you accessed the website and referring website addresses. This information helps improve our online services, ensures security and helps protect against fraud. It also assists with diagnosing online problems with our website.

We also use cookies to give us more understanding of how people use our website.

How do we use the data we collect about you?

We may use your personal data for a number of purposes including the following:

  • To keep a record of donations you make to The Separated Child Foundation, actions you take, and our communications with you
  • To claim gift aid on your donations
  • To send you marketing information about our work and fundraising activities
  • To communicate with you about an event or fundraising activity you are taking part in
  • To respond to an enquiry from you
  • To ensure we do not send unwanted information if you have informed us you do not want to be contacted
  • To comply with applicable law and regulations

To help us better understand our supporters, we sometimes look at trends and geo-demographic information. This means that when we need to approach supporters for donations, we do it ethically and cost-effectively by asking the right people and organisations at the right time.

By law we’re allowed to process your data for one or more of these reasons:

  • you have given consent
  • it is necessary for us to be legally compliant
  • there is a legitimate interest to do so (e.g. to continue our existing relationship, in order to ask for your support and process donations for our charity provided you haven’t requested we don’t contact you).

Sometimes, we may need to share information with authorised people or organisations so they can deliver services to you on our behalf. For example, we might use an external party to help produce our mailings or organise events. We have never done so but it is possible that we might in the future.

We do not allow these organisations to use your data for their own purposes or disclose it to other third parties and we will take all reasonable care to ensure that they keep your data secure.

How to update your consent

We will make it easy for you to tell us if you would like to receive marketing communications from us and the ways in which you would like to receive this information (post, email and phone) and we will not send you marketing materials if you tell us that you do not wish to receive it.

If you have not opted in to hear from us when donating online we will not contact you and without contact details, will not be able to thank you. Otherwise, with your permission, we use your personal information for keeping you informed about our fundraising eactivities and the development of our services.

If you wish to change your communication preferences at any time (e.g. opt in or opt out of post, email and phone communication from us), you can do so at any time by emailing contact@separatedchild.org